![]() ![]() ![]() ![]() You can find more details about this in the Developer Guide. But with the Einstein Bots Platform API, you can now easily integrate Einstein Bots with the above custom client. Without the Einstein Bots Platform API, it wouldn’t have been possible to integrate Einstein Bots with such a custom-built client. For example, imagine a use case in which the end-user engagement client is a React Native mobile app. It is a true platform solution for exposing your Einstein Bot in any customer engagement environment. The Einstein Bots Platform API is a REST API that allows interaction with your Einstein Bots from any client. Your Einstein Bots will continue to do their awesome work on your current channels, but now you can add your custom channels and client implementations. But now, we have released the new Einstein Bots Platform API, which completely removes this limitation. This was a limitation with previously released versions of Einstein Bots. The following system diagram depicts how the various systems interact when building and deploying Einstein Bots.īut what happens if, as a bot admin, you need to leverage bots beyond these Salesforce channels/connections? This is where the Einstein Bots Platform API comes in! More ways to integrate with the Einstein BotĪs discussed in the previous section, the only way to integrate your Einstein Bot into your customer engagement infrastructure is via the various Salesforce channels. Salesforce provides out-of-the-box channels, such as web, SMS, WhatsApp, and Facebook, and Einstein Bots are available to end-users only via these Salesforce channels. Add Channels: Once your Einstein Bot is ready, it’s time to bring it to your customers for actual production usage.The Bot Preview is a playground for you to interact with the bot just like an end-user would. Test the Bot: Once you have completed the bot building phase, you can now activate and test your Einstein Bot in the Bot Preview.The bot that you defined in Step 1 is channel-agnostic. You can find all the necessary details in the getting started documentation. This is also where you will define/train your Einstein NLP model for using the bot’s NLP capabilities. ![]() This step includes creating all the bot dialogs, elements, rules, etc. Build the Bot: Define your Einstein Bot in the Bot Builder.The following steps provide a high-level overview: To set the context of this blog post, we first need to understand how to define and use Einstein Bots in a customer’s org. You can read more about their awesomeness in the Einstein Bots documentation. Einstein Bots are fully integrated into the vast cloud ecosystem of Salesforce, and therefore can directly harness the power of all the great tools and technologies that Salesforce offers, both currently and in the future. This, in turn, saves a lot of money for the companies that employ such AI-powered bots.Įinstein Bots are exactly the above - and more. Backed by the power of data, a bot can help solve more complex tasks for the end-user, thus reducing the need for a human agent. Bots minimize the need for human interaction when providing services to the end customer.īots can be made smarter and more proficient with artificial intelligence (AI). Common use cases include: placing orders, providing customer support, showing FAQs, and more. What are Einstein Bots?Ī bot is an autonomous program that can interact with systems or users. In this blog post, we will explore how to use this new API to talk to your bot, and in later posts in this series, we’ll discuss specific cases in detail. The Einstein Bots Platform API is a new REST API that allows you to interact with your Einstein Bots from any client. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |